bgg88 Privacy Policy

1.1 Information You Provide Directly

When you register an account on bgg88, log in, or use our services, you may voluntarily provide the following information:

• Full name and date of birth
• Email address and username
• Password (stored in encrypted form)
• National ID or passport details (for identity verification)
• Payment information — bKash, Nagad, Rocket, or bank account number
• Any information provided when contacting customer support

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1.2 Automatically Collected Information

When you visit or use our platform, our systems automatically collect the following technical information:

• IP address and device identifier information
• Browser type, version, and language settings
• Operating system information
• Pages visited, session duration, and click data
• Referral URL (where you came from before reaching our site)
• Information obtained through cookies and similar tracking technologies

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1.3 Information Received from Third Parties

For the purposes of identity verification, fraud prevention, and compliance with anti-money laundering (AML) regulations, we may sometimes receive identity-related information about you from legitimate third-party verification agencies. This process is entirely to ensure the security of your account.

bgg88 uses collected information only for the following legitimate purposes:

2.1 Account Management and Service Delivery

• Creating, managing, and securing your account
• Processing deposits, withdrawals, and transactions
• Activating bonuses, free spins, and promotions
• Managing the VIP program and loyalty rewards

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2.2 Communication and Customer Support

• Sending important account-related notifications
• Providing customer support via live chat and email
• Confirming transactions and sharing payment updates
• Informing you about promotional offers, subject to your consent

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2.3 Security and Compliance

• Identity verification and age confirmation (for users aged 21 and above only)
• Detecting and preventing fraud, money laundering, and other illegal activities
• Implementing responsible gaming policies
• Resolving disputes and meeting legal obligations

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2.4 Platform Improvement

• Analysing and improving the gaming experience
• Identifying and fixing technical issues
• Providing a customised experience based on user preferences

bgg88 uses cookies and similar tracking technologies for the smooth operation of its platform. Cookies are small text files stored in your browser that help improve your browsing experience.

3.1 Types of Cookies

• Essential Cookies: Essential for the core functionality of the platform — maintaining login sessions, storing form data, and keeping security features active.
• Functional Cookies: Remembering your preferences, such as language settings or layout choices.
• Analytics Cookies: Collecting information about platform usage, which helps us improve our services.

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3.2 Cookie Controls

You can accept or reject cookies at any time through your browser settings. Please note, however, that disabling essential cookies may affect some core platform functionality and your gaming experience.

bgg88 never sells your personal information for commercial purposes. However, we may share information with third parties in the following limited circumstances:

4.1 Service Provider Partners

With payment processors (bKash, Nagad, Rocket, bank transfers), identity verification providers, technology infrastructure providers, and game software providers — only the information necessary to deliver services is shared. We have strict confidentiality agreements with these partners.

4.2 Legal Obligations

We may be required to disclose relevant information in response to a valid court order, government directive, or request from a law enforcement agency.

4.3 Fraud Prevention

Information may be shared with relevant prevention agencies for the purpose of detecting and preventing fraud, money laundering, or other illegal activities on the platform.

4.4 Business Transfers

In the event of a business merger, acquisition, or asset transfer, user information may be transferred. In such cases we will notify you in advance and ensure your information receives the same level of protection.

bgg88 follows the highest industry standards to protect your personal information. Our security measures include:

5.1 Technical Security

• SSL/TLS encryption used for all data transmission
• Passwords stored using bcrypt or an equivalent strong hashing algorithm
• Payment information secured in accordance with PCI DSS standards
• Firewalls, intrusion detection systems, and regular security audits
• Two-Factor Authentication option

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5.2 Administrative Security

• Strict access controls — only authorised staff can access user information
• Regular privacy and data security training for staff
• A rapid response plan in the event of a data breach

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5.3 Data Breach Notification

If a data breach occurs that may affect your personal information, we will notify you and the relevant authorities in a timely manner as required by law.

bgg88 retains your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required to meet legal obligations.

6.1 Active Accounts

While your account is active, we retain all your account information, transaction history, and gaming activity records.

6.2 After Account Closure

Even after an account is closed or deactivated, we may retain certain information for a minimum of five years due to anti-money laundering regulations, financial record-keeping requirements, and potential dispute resolution needs.

6.3 Data Deletion

Once the required retention period has ended, we securely delete or anonymise your personal information so that you can no longer be identified from it.

As a bgg88 user, you have the following rights:

7.1 Right of Access

You may ask us at any time what information we hold about you and how it is being used. We will provide that information within 30 days of receiving your request.

7.2 Right to Rectification

If you believe the information we hold about you is inaccurate or incomplete, you may request a correction. We will update it within a reasonable time.

7.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, it may not always be possible to delete all information due to legal obligations and legitimate business requirements.

7.4 Right to Data Portability

You may receive the information you have provided in a structured, commonly used, and machine-readable format.

7.5 Right to Object to Processing

You may unsubscribe from promotional communications at any time. To do so, contact us via 24/7 live chat or by email.

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To exercise any of your rights, please contact us using the method described in the Contact section below. We will begin processing your request after verifying your identity.

bgg88 is an adults-only service. Users must be 21 years of age or older to use our platform.

We do not intentionally collect personal information from anyone under the age of 21. We carry out an age verification process at the time of account registration.

If it comes to our attention that a person under the age of 21 has used our platform or that their information is held by us, we will immediately close that account and take steps to delete the relevant information.

If a parent or guardian suspects that their child has used our platform, please contact us immediately.

bgg88 may update this Privacy Policy from time to time. Changes may occur due to technical developments, the launch of new services, legal changes, or changes to our operations.

For any significant changes, we will:

• Update the "Last Updated" date at the top of this page
• Send a notification to your registered email address
• Display a notification on the platform

If you continue using the platform after the updated policy is published, you will be considered to have agreed to the new policy. We therefore recommend that you review this page regularly.

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us. Our privacy team will handle your request as quickly as possible.

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To learn more about responsible gaming, visit our Responsible Gaming page. For terms and conditions, please read our Terms & Conditions page.